Shipping policy

Last Updated: August 17, 2026

At Comvilo, each piece is prepared and dispatched with care. This policy outlines how we process, ship, and deliver each order, along with the timeframes to expect. All timeframes are estimates and may vary with order volume, carrier conditions, and the delivery location.

Order processing time

Orders are prepared for dispatch within 1–2 business days after payment is confirmed, Monday to Friday. Orders placed after 2:00 PM PST will be processed the following business day. Orders placed on weekends or public holidays begin processing on the next business day.

Order cutoff time

Orders placed after 2:00 PM PST will be processed the following business day.

Transit time

Once an order leaves our fulfillment facility, transit typically takes 6-8 business days.

Total estimated delivery time

In total, most orders arrive within 7-10 business days after order placement, combining processing and transit.

Shipping destinations

Comvilo currently ships within the United States and Canada.

Shipping costs

We provide free standard shipping within the United States and Canada. All orders are processed and securely charged in USD (United States Dollars) and CAD (Canadian Dollars). 

Couriers and tracking

Orders are shipped via USPS, UPS, or FedEx, depending on the destination and the fulfillment route for the items. Once an order ships, we will email a tracking number. Please allow 24–72 hours for tracking details to update after a label is created.

Split shipments

Because items may be prepared by different fulfillment partners, products within a single order may be shipped and delivered separately, at no additional cost to you.

Missing or delayed items

If tracking shows an order as delivered but you are unable to locate it, or if an item has not arrived within the estimated window, please contact us at info@comvilo.com with the order number and photos. For items marked as delivered, please reach out within 72 hours after delivery. We will work with the carrier to investigate and help resolve the matter.

Incorrect address

Please review the shipping address carefully at checkout. We are unable to reroute or refund orders sent to an address entered incorrectly, though we will assist wherever we can.

Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the Last Updated date above will reflect when the policy was last changed. Continued use of comvilo.com means you accept the current version.

Contact us

Store Address: 938 N. Carriage Lane, Walnut California 91789, United States
Business Number: +18402122845
Business Email: info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.