Refund policy

We want you to feel confident in your Comvilo purchases. If something is not right, this policy explains how returns and refunds work.

Return window

You may request a return within 30 days after delivery.

Return conditions

- The item must be unused, undamaged, and in its original packaging with all included parts.
- Proof of purchase, such as your order number, is required.
- Items showing signs of use or installation may not qualify.

Non-returnable items

- Items marked final sale or clearance.
- Items damaged through misuse, incorrect installation, or normal wear.
- Gift cards, where offered.

How to start a return

To begin, email info@comvilo.com with your order number and the reason for your return. We will review your request and, once approved, send return instructions. Please wait to receive these instructions before shipping any item back.

Return shipping

Return shipping is the customer's responsibility unless the item arrives damaged, defective, or incorrect. In those cases, Comvilo will cover return shipping or arrange a replacement.

Refunds

Once your return is received and inspected, we will email you regarding approval. Approved refunds are issued to your original payment method within 5–10 business days, unless another method is required by your payment provider or applicable law. Depending on your bank or card issuer, additional time may be needed for the refund to appear on your statement.

Damaged, missing, or incorrect items

If your order arrives damaged, defective, or incorrect, or if an item is missing from your delivery, please report it within 72 hours after delivery, including photos where relevant and your order number. We will arrange a replacement or refund at no return-shipping cost to you.

Exchanges

The most direct way to exchange an item is to return the original, in line with this policy, and place a new order.

Warranty

There is no separate product warranty unless stated on the product page.

Contact us

Store Address: 938 N. Carriage Lane, Walnut California 91789, United States of America 
Business Number: +1 (840) 212-2845
Business Email: info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)