Privacy policy

Privacy Policy

This Privacy Policy explains how Comvilo ("we," "us," or "our") collects, uses, shares, and safeguards information when you visit comvilo.com, place an order, contact us, or interact with our store.

Information we collect

We collect information needed to operate our store, process orders, provide customer support, and improve the shopping experience.

Information customers provide: name, shipping address, billing address, email address, phone number, order details, and messages sent to our support team.

Payment information: payment details are processed securely by our payment providers. Comvilo does not store full credit card numbers.

Information collected automatically: device information, browser information, IP address, pages viewed, cart activity, and similar website activity collected through cookies and related technologies.

How we use information

We use information for the following purposes:

To handle order processing, payment confirmation, fulfillment, delivery, and order updates.

To provide customer support and respond to questions or requests.

To maintain, improve, and personalize our website, products, and services.

To send marketing emails only where permitted or when you have opted in. You may unsubscribe from marketing emails at any time.

To help detect, investigate, and reduce fraud, abuse, security incidents, or unauthorized activity.

To meet legal, tax, accounting, and compliance obligations.

How we share information

We share information only as needed to operate our business, fulfill customer orders, support our website, and comply with applicable obligations. This may include sharing information with ecommerce platform providers, payment processors, shipping and fulfillment partners, analytics providers, customer support tools, marketing service providers, professional advisors, and legal or regulatory authorities when required.

We do not sell your personal information for money.

Shopify and service providers

Our store is hosted by Shopify. Shopify may collect and process personal information about your use of our store to provide ecommerce services, security, analytics, checkout, payment, and related platform features.

You can review Shopify's Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy

Depending on where you live, you may also exercise certain privacy rights directly through Shopify's privacy portal at:
https://privacy.shopify.com/en

Cookies and tracking technologies

We use cookies and similar tracking technologies to keep the cart and checkout working, remember preferences, understand website usage, improve site performance, and support marketing or analytics where permitted. You can control cookies through your browser settings. Some parts of the site may not work properly if certain cookies are disabled.

Data retention

We keep personal information only for as long as needed to fulfill orders, provide customer support, comply with legal and accounting obligations, resolve disputes, and maintain appropriate business records.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of certain personal information, or to opt out of certain uses of personal information. To make a privacy request, contact us at [info@comvilo.com](mailto:info@comvilo.com).

Your Privacy Choices

We may share personal information with advertising or analytics partners to help show ads that may be more relevant to you and to understand store performance. Depending on your state, this type of sharing for targeted advertising may be considered a "sale" or "sharing" under applicable privacy laws, and you may have the right to opt out.

To exercise this choice, visit:
https://comvilo.com/pages/data-sharing-opt-out

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, then depending on where you are located, we will treat that signal as a request to opt out of sale or sharing of personal information for the browser and device used to visit our site.

You can learn more about Global Privacy Control at:
https://globalprivacycontrol.org/

Security

We use reasonable technical and organizational measures designed to protect personal information. No online transmission or storage method is completely secure, so we cannot promise absolute security.

Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact Us

 

Comvilo
Store Address: 938 N. Carriage Lane, Walnut California 91789, United States of America 
Business Number: +1 (840) 212-2845
Business Email: info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)