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FAQ
Frequently Asked Questions (FAQ)
This is the Comvilo Frequently Asked Questions page. Our aim is to provide you with instant answers to common inquiries, so you can have an improved shopping experience. If the answer you are looking for is not here, please contact us at info@comvilo.com.
Orders
How do I place an order?
Add items to your cart and check out through our secure checkout. You'll receive an order confirmation email once your order is placed.
Can I change or cancel my order?
You can request a change or cancellation within 12 hours after order placement, before the order enters processing. See our Return & Refund Policy for details.
Shipping & Delivery
Where does Comvilo ship?
We currently ship within the United States.
How long will my order take?
Processing takes 1–3 business days and transit typically takes 7–15 business days, for a total estimated delivery of 8–18 business days after order placement. These are estimates, not guarantees.
How much is shipping?
Free standard shipping. Any applicable cost is shown at checkout.
How do I track my order?
Once your order ships, we'll email a tracking number. See our Track Order page.
Returns & Issues
What's your return policy?
Most items can be returned within 30 days after delivery if they're unused and in original packaging. See our Return & Refund Policy.
My item arrived damaged or incorrect — what do I do?
Contact us within 72 hours after delivery with photos and your order number. See our Return & Refund Policy for details.
Products
Are your lights easy to use at home?
Each product page lists the key details for that fixture (for example plug-in, rechargeable, or hardwired). Please review the product page before purchase. No separate product warranty unless stated on the product page.
Are bulbs included?
Bulb inclusion varies by product and will be stated on the product page when applicable.
Payments
What payment methods do you accept?
Accepted payment methods are shown at checkout. See our Billing Terms and Conditions.
Contact Us
Comvilo
938 N. Carriage Lane, Walnut California, 91789, United States
+18402122845
info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
Our customer service team will aim to reply within 1–2 business days.