Return & Refund Policy

We want you to be happy with your Comvilo lighting. If something is not right, this policy explains how returns, refunds, damaged or incorrect items, and order changes are handled.

Return window

You may request a return within 30 days after delivery.

Return conditions

To qualify for a return, the item must be unused, undamaged, and in its original packaging with all included parts. Proof of purchase, such as your order number, is required. Items that show signs of use or installation may not qualify.

Non-returnable items

• Items marked final sale or clearance.
• Items damaged through misuse, incorrect installation, or normal wear.
• Gift cards, where offered.

How to start a return

To begin, email info@comvilo.com with your order number and the reason for your return. We will review your request and, once approved, send return instructions. Please wait to receive these instructions before shipping anything back.

Return shipping

Return shipping is the customer’s responsibility unless the item arrives damaged, defective, or incorrect. In those cases, Comvilo covers return shipping or arranges a replacement, as described below.

Refunds

Once your return is received and inspected, we email you regarding approval. Approved refunds are issued to your original payment method within 5–10 business days, unless another method is required by your payment provider or applicable law. Depending on your bank or card issuer, additional time may be needed for the refund to appear on your statement.

Exchanges

The most direct way to exchange an item is to return the original in line with this policy and place a new order.

Damaged, missing, or incorrect items

If your order arrives damaged or defective, if you receive the wrong item, or if an item is missing from your delivery, please report it within 72 hours after delivery. Email info@comvilo.com with your order number, a short description of the issue, and clear photos or a short video where relevant, for example for damage.

For damaged, defective, or incorrect items, we will arrange a replacement or a refund at no return-shipping cost to you.

For a missing item, first check whether your order shipped in more than one package, since items can arrive separately. If an item is still missing after the estimated delivery window, contact us and we will investigate with the fulfillment partner or carrier.

Once a report is reviewed and approved, replacements are dispatched or refunds are issued to your original payment method within 5–10 business days.

Order changes and cancellations

Because we begin processing orders quickly, there is a short window to make changes or cancel. You can request a change or cancellation within 12 hours after placing your order, as long as it has not entered processing or shipped.

To request a change or cancellation, email info@comvilo.com as soon as possible with your order number and what you would like to change, for example the item, quantity, or shipping address. We will confirm by email whether the change was made. Within the window, you can usually update the shipping address before dispatch, change the item or quantity subject to availability before processing, or cancel for a full refund before processing.

Once an order has entered processing or shipped, we cannot guarantee a change or cancellation. If it has already shipped, you can use the return process above once the item is delivered. Approved cancellations are refunded to your original payment method within 5–10 business days. Comvilo may also cancel an order due to stock issues, pricing errors, or suspected fraud, and will refund you in full where applicable.

Warranty

There is no separate product warranty unless stated on the product page.

Contact Us

Comvilo
938 N. Carriage Lane, Walnut California, 91789, United States
+18402122845
info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
Our customer service team will aim to reply within 1–2 business days.