Privacy Policy

This Privacy Policy explains how Comvilo (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit comvilo.com, place an order, contact us, or otherwise interact with our store. By using our site, you agree to the practices described here.

Information we collect

Information you provide: your name, shipping and billing address, email address, phone number, order details, and any messages you send to our support team.

Payment information: payment details are processed securely by our payment providers. Comvilo does not store full card numbers.

Information collected automatically: device and browser details, IP address, pages viewed, cart activity, and similar site activity collected through cookies and related technologies.

How we use information

  • To process and deliver your orders and send order updates.
  • To provide customer support and respond to your questions or requests.
  • To maintain, improve, and personalize our website, products, and services.
  • To send marketing emails only where permitted or when you have opted in. You may unsubscribe at any time.
  • To detect, investigate, and reduce fraud, abuse, security incidents, or unauthorized activity.
  • To meet legal, tax, accounting, and compliance obligations.

How we share information

We share information only as needed to operate our business, fulfill orders, support our website, and comply with applicable obligations. This can include ecommerce platform providers, payment processors, shipping and fulfillment partners, analytics providers, customer support tools, marketing service providers, professional advisors, and legal or regulatory authorities when required. We do not sell your personal information for money.

Shopify and service providers

Our store is hosted by Shopify, which may collect and process information about your use of the store to provide ecommerce, checkout, payment, security, and analytics features. You can review Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy, and depending on where you live you may exercise certain privacy rights through Shopify’s privacy portal at https://privacy.shopify.com/en.

Cookies and tracking technologies

We use cookies and similar technologies to keep the cart and checkout working, remember preferences, understand site usage, and support analytics or marketing where permitted. You can control cookies through your browser settings, though some parts of the site may not work properly if certain cookies are disabled.

Data retention

We keep personal information only for as long as needed to fulfill orders, provide support, comply with legal and accounting obligations, resolve disputes, and maintain appropriate business records.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of certain personal information, or to opt out of certain uses. U.S. residents, including California residents, may have additional rights under applicable state law. To make a privacy request, email info@comvilo.com.

Your Privacy Choices

We may share personal information with advertising or analytics partners to show more relevant ads and understand store performance. Depending on your state, this sharing for targeted advertising may be considered a “sale” or “sharing” under applicable privacy laws, and you may have the right to opt out. To exercise this choice, visit https://comvilo.com/pages/data-sharing-opt-out. If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, then depending on your location we will treat that signal as a request to opt out of the sale or sharing of personal information for the browser and device you used.

Security

We use reasonable technical and organizational measures designed to protect personal information. No method of online transmission or storage is completely secure, so we cannot promise absolute security.

Children’s privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact Us

Comvilo
938 N. Carriage Lane, Walnut California, 91789, United States
+18402122845
info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
Our customer service team will aim to reply within 1–2 business days.