Refund policy

Last Updated: August 17, 2026

We want every customer to feel confident in their Comvilo purchase. If something is not right, this policy explains how returns and refunds work.

Return window

You may request a return within 30 days after delivery. Comvilo accepts returns for defective and non-defective products. 

Cancellation Window

If you wish to cancel your order, you can request a change or cancellation within 12 hours after order placement, before the order enters processing. Please contact us immediately at info@comvilo.com. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once your order has been dispatched, cancellation is not possible.

Return conditions

- The item must be unused, undamaged, and in its original packaging with all included parts.
- Proof of purchase, such as the order number, is required.
- Items showing signs of use or installation may not qualify.

Non-returnable items

- Items marked final sale or clearance.
- Items damaged through misuse, incorrect installation, or normal wear.
- Gift cards, where offered.

How to start a return

To begin, email info@comvilo.com with the order number and the reason for the return. We will review the request and, once approved, send return instructions. Return methods typically consist of repacking the item securely in its original packaging, including all accessories, tags, and documents; then, shipping the return by mail. Note that the return label is the customer's responsibility. Please wait to receive these instructions before shipping any item back.

Return shipping

Return shipping is the customer's responsibility for standard returns. Standard returns include if the wrong item was ordered, the item does not fit, or the item is no longer wanted. Original shipping costs are non-refundable. However, there is no additional return cost to the customer if the product is incorrect, damaged by the carrier, or defective in any way.

If the return is approved because of a damaged, defective, or incorrect item, we will provide return instructions.

In those cases, Comvilo will cover return shipping or arrange a replacement. There is no restocking fee.

Refunds

Once the return is received and inspected, we will email you regarding approval. Approved refunds are issued to the original payment method within 7 business days. Depending on the bank or card issuer, additional time may be needed for the refund amount to appear on the statement. 

Damaged, missing, or incorrect items

If an order arrives damaged, defective, or incorrect, or if an item is missing from the delivery, please report it within 72 hours after delivery, including photos where relevant and the order number. We will arrange a replacement or refund at no return-shipping cost to you.

Order Not Delivered

If tracking does not show successful delivery, or an order has not arrived within the estimated delivery window, please contact us at info@comvilo.com with the order number. We will look into the shipment with the carrier and advise on the appropriate next step. For items already marked as delivered, please reach out within 72 hours after delivery.

Exchanges

We accept exchanges. The most direct way to exchange an item is to return the original, in line with this policy, and place a new order.

Restocking Fee

Comvilo does not charge a restocking fee for eligible returns - in cases where the item is damaged, defective, incorrect, or the return is approved due to our error.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and the Last Updated date above will reflect when the policy was last changed. Continued use of comvilo.com means you accept the current version.

Contact us

Store Address: 938 N. Carriage Lane, Walnut California 91789, United States
Business Number: +18402122845
Business Email: info@comvilo.com
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)
We do our best to reply to your e-mail within 1–2 business days.