FAQ

Frequently Asked Questions (FAQ)

This page provides immediate answers to common questions about Comvilo, its products, orders, shipping, returns, and payments. For additional help, please contact us at info@comvilo.com.

Orders

How do I place an order?

Add items to the cart and check out through our secure checkout. You'll receive an order confirmation email once the order is placed.

Can I change or cancel my order?

You can request a change or cancellation within 12 hours after order placement, before the order enters processing. See our Return & Refund Policy for details.

Shipping & Delivery

Where does Comvilo ship?

We currently ship within the United States and Canada.

How long will my order take?

Orders are typically processed within 1–2 business days, Monday to Friday. Transit time is typically 6–8 business days after dispatch. Most orders arrive within an estimated 7–10 business days after order placement. These are estimates, not guarantees.

How much is shipping?

Free standard shipping within the United States and Canada.

How do I track my order?

Once the order ships, we'll email a tracking number. See our Track Order page.

Returns & Issues

What's the return policy?

Most items can be returned within 30 days after delivery if they're unused and in original packaging. See our Return & Refund Policy.

My item arrived damaged or incorrect — what do I do?

Contact us within 72 hours after delivery with photos and the order number. See our Return & Refund Policy for details.

Products

Are Comvilo lights easy to use at home?

Each product page lists the key details for that fixture (for example plug-in, rechargeable, or hardwired). Please review the product page before purchase.

Are bulbs included?

Bulb inclusion varies by product and will be stated on the product page when applicable.

Payments

What payment methods do you accept?

Accepted payment methods are shown at checkout. See our Billing Terms and Conditions.

Contact Us

Comvilo

Store Address: 938 N. Carriage Lane, Walnut California 91789, United States
Business Number: +18402122845
Business Email: info@comvilo.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM PST
We do our best to reply to every e-mail within 1–2 business days.